Following the announcement of the Roadmap to Recovery, we will be contacting everyone with holidays commencing prior to April 12th to arrange cancellation or transfer.
In the following terms and conditions, references to ‘the company’ mean Waveney River Centre (2003) Ltd and references to ‘you’ mean the hirer of holiday accommodation, boats or any other service provided by the company.
The term ‘property’ may refer to holiday accommodation (including yurts and pods), hotel rooms, boats or camping/touring pitch, according to context.
The term ‘premises’ means Waveney River Centre, Burgh St Peter, Norfolk NR34 0DE.
The Company reserves the right to vary these Terms and Conditions at any time.
Your contract is with Waveney River Centre (2003) Ltd (referred to in these conditions as ‘the company’). Any contract to hire a property with the company incorporates the conditions below and is between the company and you as the hirer. The contract does not take effect until the company despatch written confirmation of your booking to you. The contract is made in England and is governed in all aspects by English Law. All correspondence should be sent to our trading address which is Staithe Road, Burgh St Peter, Norfolk NR34 0DE.
The company may refuse to accept a booking at its discretion and will not accept any booking made by a person less than 18 years old. All male, all female & mixed groups under 25 must check before booking.
The Company reserves the right not to hire a boat to any person whom it considers is unsuitable to operate the vessel.
A deposit (initial payment) is usually required to secure your booking, where it is made more than 56 days in advance. The initial payment is 25% of the holiday cost, unless stated otherwise. Full payment must be received by the company 56 days before your arrival date, or when you make the booking (whichever is earlier). If full payment is not received by the due date, the company may cancel the booking and apply charges (see cancellation policy). The company may recover the cost of any bank charges or other costs incurred in handling dishonoured cheques, direct bank payments and foreign currencies.
Holiday pricing may vary throughout the year. All hire terms are inclusive of VAT and are quoted in £ sterling per property. As soon as the booking is confirmed by the company the hire terms are fixed. If there is a change in the prevailing rate of VAT then any changes to the hire terms will be at the discretion of the company.
The company guarantees that there will be no surcharges within 56 days of your holiday start date but reserves the right to alter the price of any of its holidays before you make your booking.
We are unable to sell personal holiday, car breakdown or cancellation insurance. We recommend that you take adequate travel insurance to cover you in the event that your holiday is cancelled or terminated due to illness or other unforeseen circumstances.
If you want to change your booking once your confirmation has been issued, the company reserves the right to charge an administration fee of up to £70.
Please see our up to date statement on Coronavirus particularly the cancellation advice. https://www.waveneyrivercentre.co.uk/about/covid-19-coronavirus-statement/
If you have to cancel your booking, you must contact the company as soon as possible. The day the company receives your telephone or email notification of cancellation is the date on which your booking is cancelled.
A cancellation charge will be payable, based on the number of days before the arrival date that we receive notification of your cancellation as shown in the following table.
|Days notice given||Charge payable to company|
|More than 56 days||Initial payment|
|29 – 55 days||50% of costs or initial payment (including any balance of deposit due, whichever is greater)|
|15 – 28 days||75% of cost|
|1 – 14 days||90% of cost|
|On arrival date or later||Total cost|
If you have to curtail your holiday for any reason WRC cannot refund any monies already paid.
Arrival and departure times are detailed on your booking confirmation, though we reserve the right to delay your takeover time in order to maintain high standards of maintenance and cleanliness. If you arrive early, you are welcome to use our swimming pool and the Waveney Inn prior to receiving your keys.
If your arrival will be delayed beyond normal reception opening hours then you must contact the company so that alternative arrangements can be made. If you fail to arrive by noon on the day after the arrival date and you do not advise the company then your booking may be treated as having been cancelled by you and no refund of any monies paid by you will be made.
You and all members of your holiday rental party agree both to keep your accommodation clean and tidy and to leave it in a similar condition as you found it upon your arrival. You are responsible to the company for the actual costs of any breakage or damage in or to the property – along with any additional costs that may result – which are caused by you and/or any members of your holiday rental party.
The company may at its absolute discretion refuse to hand over the keys to a property, or terminate a booking where in the opinion of the company a person or group is likely to cause damage, distress or annoyance to other persons or property. In such event the company will be under no obligation to refund, compensate or indemnify you.
Parties or large gatherings are not permitted in any of our lodges, hotel rooms, boats or camping areas. Each accommodation has a restriction on the number of people allowed and should not be exceeded for safety reasons.
Security deposit details are included on your booking confirmation. The purpose of the security deposit is to cover the costs of any breakages or damage, and to ensure compliance with our terms and conditions.
The security deposit will be refunded by the company at the end of your holiday (less any costs for breakages, damage etc). If the cost of making good any breakages or other damage is less than the security deposit, the balance will be refunded to you. If the cost of making good any breakages or other damage is greater than the security deposit, you will be required to pay the excess to the company.
If we discover evidence that you have been smoking in your holiday accommodation, then your security deposit will be automatically withheld.
Any noise or disturbance after 10pm which results in complaints from other guests, residents or staff will also result in the loss of your security deposit.
All customers are responsible for their personal possessions and property at all times and are required to exercise due care and attention to ensure their own personal safety and wellbeing.
Pets are permitted in some of our holiday properties – please see individual listings for details
Dogs are allowed to stay in privately owned holiday lodges.
Dogs are allowed on the campsite, in touring caravans and in some Escape Pods. No dogs are permitted in yurts or hotel rooms.
There is a maximum of two dogs per pitch or holiday property.
Dogs must be kept on a lead at all times when outside holiday accommodation and not be left unattended.
Owners are requested to clear up after their dog and use the bins provided. Offenders can be asked to leave the park.
5 mph speed limit must be adhered to at all times. Be aware of children playing near or on road ways.
Please control wheel spin and avoid damage to the grass on the campsite, especially with front wheel drive vehicles.
We are a family park and ask that you respect our other guests and residents who wish to relax and sleep in a peaceful environment. Accordingly, we operate a strict 10pm noise curfew.
Parents and guardians are also requested to ensure that those under the age of 18 are back in their accommodation by 10pm.
Any noise or disturbance after 10pm which results in complaints from other guests, residents or staff will result in the loss of your security deposit. We may also ask you to leave the park without any entitlement to a refund.
You are responsible for the conduct of your family and guests whilst they are on the Company’s Premises.
Ball games are not permitted near any buildings, pitches or boats.
Barbecues are permitted but must be placed on a non-flammable hard standing base and not on the grass or decking. Damage to grass or decking will result in the loss of your security deposit.
Domestic waste and recycling must be disposed of in the receptacles provided around the park and marina.
Non-domestic and DIY waste must be removed from the premises. This includes (but is not limited to) car/marine batteries, tents, canopies, awnings, mattresses, beds, fridges, cookers and other appliances.
Inclusive use of the swimming pool is subject to pool capacity (no more than 25 swimmers at any time) and fair use. Fair use means that use of the pool is shared fairly amongst everyone who wants to use it – no individual or group may monopolise the pool to the exclusion of others. This means that, at peak times, maximum time slots may be applied, and familes may be restricted to one swim per day.
No lifeguard is present, you & your family swim at your own risk. If you do not consider yourself to be a competent swimmer then you may not enter the pool hall without adequate adult supervision.
Children aged 8 to 14 years must be accompanied by a responsible person at a ratio of 1 responsible person to 3 children.
Children aged 4 to 7 years must be accompanied by a responsible person at a ratio of 1 responsible person to 2 children.
Children aged 0 to 3 years must be accompanied by a responsible person at a ratio of 1 responsible person to 1 child.
Supervision (by a responsible person) is defined as being in the water with the child (children) and not from the poolside or elsewhere. A responsible person is 16 years of age and over.
Swimming on your own is not advisable. If you wish to swim on your own, you must inform a member of staff.
All rules & notices on display must be observed, in addition to these terms & conditions.
The pool is occasionally closed for swimming lessons during school term times, please check notices at the Pool and Reception for dates and times.
Guests using our ‘swipe to win’ card when making purchases on the Park will automatically be eligible for entry to our annual prize draw to win a short break self-catering holiday worth up to £500, subject to the following conditions:
1. The holiday must be taken outside school and public holidays
2. Not all lodges are included in the offer – please check details at the time of booking.
3. There are no refunds for holidays with a value of less than £500.
4. No upgrades are available.
5. The holiday cannot be transferred to another guest.
6. The holiday must be taken before July 2020.
The winner will be drawn during the first week of November 2019.
Electric hook-up points may be located up to 25m from serviced pitches and it is your responsibility to supply a lead of sufficient length. Standard 25m hook-up leads are usually available for sale in our shop.
Elsan disposal will only be available for the disposal of formaldehyde-free chemicals. This includes Elsan Green, formaldehyde-free Blue, Odorlos and other products – if you are in any doubt please check before arriving as we will not permit the disposal of formaldehyde-based chemicals. This is to protect our sewage treatment plant and to encourage you to use more environmentally sustainable products.
Only one car may be parked on each pitch. Extra vehicles will be charged at £5 per night and must be parked on designated areas.
Any vehicles parked in the private car park reserved for boat owners will incur a £50 penalty in addition to the £5 per night charge.
You will indemnify the company, and at all times maintain adequate insurance cover, against any claim by a third party for loss, injury, damage, claims or proceedings caused by you, your vehicles or any person for whom you are responsible, and shall produce evidence of all such insurance policies to the Company on demand.
No commercial vehicles will be permitted on the park – including panel vans, transits or similar – without prior permission.
We endeavour to ensure that all holiday cruisers are ready for boarding between 2pm and 4pm on the day of arrival but may not be ready at exactly 2pm.
We recommend that you do not arrive earlier than 2pm. The Company reserve the right to delay this take over time in order to maintain our standards.
If your arrival will be delayed beyond 4pm you must contact the Company so that alternative arrangements can be made.
If you fail to arrive by noon on the day after the start date and you do not advise the Company then your booking may be treated as having been cancelled by you.
The Company may at its absolute discretion refuse to hand over the keys to a boat or terminate a holiday where in the opinion of the Company a person or group is likely to cause damage, distress or annoyance to other persons or property. In such an event the Company will be under no obligation to refund, compensate or indemnify you.
On arrival the Company will instruct the you how to operate all safety and other equipment on board the boat and instruct the you how to operate the engine but you use the same at your own risk. You must notify the Company of any faults identified as soon as possible either before or after the boat leaves the boatyard so that they can be rectified.
You must return the boat (with all gear and equipment) to the boatyard in a clean and tidy condition by 9am on departure day. A charge will be made if the boat is returned late or is not clean and tidy.
Included in the price of your holiday is a Damage Waiver. This covers the you for accidental damage or loss to the boat or equipment.
This does NOT cover you for malicious damage, damage which occurs through disobeying rules of the river, damage which occurs as a result or alcohol or drug taking or any damage which occurs through not following the procedures we have laid out. Any costs for such damage will be payable by the lead name on the booking.
Specific charges are set out for the following:
All boats offered for hire by the Company are licensed by The Broads Authority and operated in accordance with their Code of Practice for Day Boat Hire Procedures 2005.
No liability to the Hirer (you) is accepted by the Company for injury to or death of the Hirer during the course of the hire or during embarkation or disembarkation. Hirers use the pontoons, quays and other landings on the river entirely at their own risk.
The time taken to issue buoyancy aids and instructions for the use of the boat will normally take place within the hire time of your day boat.
Boating can be Hazardous. While the Company has taken all reasonable care in the preparation of the vessel and in the provision of safety equipment, the Hirer is responsible for their own safety, the safety of third parties affected by their actions and the safe return of the vessel. The Hirer will be liable to repay the Company for any loss or damage to the boat or its equipment caused by the action or negligence of the Hirer.
“The Owner” means any owner of a vessel moored at the Premises.
Berths are provided on an annual licence basis from 1st April in a given calendar year to 31st March the following year.
Visitors must moor in the allocated visitor mooring area only.
The Company reserves the right to move any vessel moored on the Premises to any other part of the Premises at any time and for any reason.
Residential use of moorings (using your vessel as your primary UK residence) is not permitted other than with the express permission of the company. Additional charges apply for residential use of moorings.
The Owner shall indemnify the company, and at all times maintain adequate insurance cover, against any claim by a third party for loss, injury, damage, claims or proceedings caused by the owner, his vessels or vehicles or those of any person for whom he is responsible, and shall produce evidence of all such insurance policies to the Company on demand.
Vessels moored on the Premises must be correctly tolled in accordance with Broads Authority byelaws.
In the event that an Owner wishes to offer his vessel for sale whilst on the Premises:
Within seven days of any sale or other change of ownership, the Owner shall notify the Company of the name and address of the purchaser or new owner.
Boat owners must not prejudice the security of the Premises or any other vessel on the Premises. In particular, access control key fobs are for the personal use of the owner and his party and under no circumstances should they be passed on to others, or used to allow others to gain access to the marina.
In the interests of fairness to all berth holders, vehicle parking in the private berth holders’ car park is limited to one vehicle per vessel. Additional vehicles (of owners or their guests) may be parked in the main car park.
In the event of a breach by the Owner of any of these conditions or a failure by the Owner to make any payment due to the Company, then the Company may serve notice on the Owner specifying the breach or failure to pay and requiring him to remedy the breach or pay the amount due within 14 days.
If the Owner fails to remedy the breach or pay the amount due within 14 days, or if the breach is not capable of remedy, then the Company may serve notice upon the Owner terminating his Licence and requiring him to remove the vessel and any other property for which he is responsible, within 28 days.
If the Owner fails to remove a vessel on termination of the Licence (whether terminated by breach or through expiration of the Licence term), then the Company shall be entitled:
Every effort has been made to ensure that the individual property descriptions contained in the brochure are correct.
Layout plans are for general purpose and are not to scale.
Photographs may be used to show a style standard and may therefore not be identical to the property.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have a cause for complaint, the company is anxious that remedial action is taken as soon as possible. It is essential that you contact reception immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the company is promptly notified. Please help the company to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation where this may otherwise have been appropriate.
All persons using any part of the Premises do so at their own risk. The Company will not be held liable for any loss, injury or damage caused to any person, vessel, vehicle or other property on the Premises unless such loss, injury or damage is caused by the negligence or wilful act of the Company or its Agent.
Neither party shall be held liable for failure or delay in the performance of its obligations under this contract, if such performance is delayed or hindered by the occurrence of an unforeseeable act or event which is beyond the reasonable control of either party (“Force Majeure Events”).
Acts or events constituting Force Majeure Events shall include, but not limited to Act of God, government intervention, directives or policies.
The party affected by a Force Majeure Event shall notify the other as soon as soon as reasonably practicable after commencement of a Force Majeure Event.
Your statutory rights are not affected by anything contained within these conditions.