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Accommodation FAQs

Here you will find any of our guest’s frequently asked questions. If you don’t find the answer you’re looking for here give us a call.

  • Can I arrive earlier than 4pm for my lodge

    We try our hardest to have your lodge ready from 4pm onwards as this allows for our dedicated team of cleaners and maintenance personnel to ensure your property is cleaned and ready for your arrival.
    If you choose to arrive earlier than 4pm you are welcome to use the onsite facilities, such as the pool and restaurant.
    If you wish to enter your accommodation as soon as you are onsite, for example if you have young children or frozen food, we strongly recommend that you do not arrive before 4pm.

  • I have a hotel room booked - what time can I arrive?

    Hotel rooms are available from 2pm
    If the reception is closed we can greet you at The Waveney Inn
    Please note our latest arrival time is 10pm

  • What happens if I need to arrive late?

    Reception is open until 7pm Monday and Friday for arrivals
    All other days reception is open until 5:30pm
    If you need to arrive later than this it’s helpful to let us know
    Our restaurant team in The Waveney Inn will welcome you if the reception is closed
    Please be aware once reception and the Waveney Inn are closed, there will not be anyone to greet you will keys. Last arrival time should ideally be before 10pm.

  • What time is check out?

    All our lodges check out at 10am

  • Is wifi available?

    Wifi is available across our site and in all lodges

  • Are towels included?

    Yes we put towels in each property
    One hand towel and one bath towel per person

  • Where is my lodge located?

    All the lodges are on our site.
    Some are directly over looking the marshes and some are set back with more limited views.
    Please contact us if you would like a specific lodge or a specific view

  • I have a hot tub with my lodge - do I need to know anything?

    We freshly clean our hot tubs for each guest and refill them for your arrival. This will mean that the hot tub will take a while to reach full temperature on your arrival day.
    Children under 5 are not permitted to use the hot tubs due to the high temperatures
    Maximum of 6 people at once
    Please shower before and after use
    We are a family site so please use a swim suit
    Anyone who is pregnant or suffers from a heart condition should consult a GP before use
    We recommend a 20 minute time limit to avoid over heating issues

  • Can I fish on site?

    Yes you can fish at several points on our site and we will direct you to these on arrival
    There is a closed season where fishing is not allowed anywhere on the Broads – 15th March to 15th June
    We do not allow live baiting on our premises

  • Can I have a barbecue?

    You are allowed to bring your own barbecue for use
    If you are using a throw away type please ensure you raise this off our wooden decking on bricks
    We do have a shared brick barbecue area for use with throw away barbecues on our grassed area

  • Do the properties have steps?

    Beccles and Bungay lodges are fully accessible
    Some of our other lodges have ramps, but do not have the wider doors
    Some of our properties do have steps
    Please call us if you need specific information

  • Is smoking allowed in any of the lodges?

    All our lodges are non smoking, this includes e-cigarettes and vaping equipment
    Please ensure you smoke outside away from open doors and windows

  • Can I get shopping delivered?

    Yes you can
    Please ensure you select a delivery slot for after 5pm and ensure you are at the lodge to receive it.