Waveney River Centre is committed to providing safe holidays and a safe environment for our staff and visitors.
Throughout the pandemic, we have taken a proactive approach to protect our customers and staff and have joined Visit England’s Good To Go scheme.
Our investment has included:
Although we look forward to a future which does not involve social distancing, many of these improvements are here to stay.
All of our accommodation, boats and public areas are cleaned with products which are DEFRA accredited and conform to EU requirements.
Our linen and towels are cleaned by a professional cleaning company, who have systems in place to meet all the requirements of Health & Safety legislation.
Although we have had to cancel all of our November holidays due to the second lock down, we believe that we are well placed to offer the safest holidays available anywhere on the Broads when we are able to re-open again.
We will continue at all times to monitor and follow the advice from HM Government Department of Health, in order to protect the health and safety of our staff and customers.
We look forward to welcoming you when the law permits it – and in the mean time, please stay safe and play by the rules!
16th November 2020
Wash your hands regularly – for at least 20 seconds
Avoid touching your face and eyes
If you are worried call 119
Stay 1 metre plus away from other people
Your entire household should self isolate for two weeks if you or anyone in your household have a high temperature, continuous cough or flu-like symptoms. Do not visit a doctor or call 119 if the symptoms are mild.
If you are contacted by track and trace you must isolate for 14 days as per government guidance.
We will be using Ultra AX antiviral spray (BS EN 1276 & BS EN 14476) on surfaces and touch points
Some surfaces may appear damp or wet on arrival. This will be due to spraying and leaving the Ultra AX on the surface to do its job.
Our cleaning times will be longer due to the additional cleaning required. We will be ensuring all surfaces and fabrics are sanitised before your arrival.
We have installed several sanitisation points across our site, especially at high contact points or doorways. Please always use them.
Our team are using disposable gloves and removing them between each task
We will now be operating a contactless arrival
On arrival to our site we ask that you wait in your car in the arrival bays outside reception and call us
If your lodge is ready we will let you know where it is and the keys will be inside, with instructions, on the dining table
If the security seal to your lodge has been broken please inform us and we will investigate before you enter the lodge
You will only be able to access your lodge after 4pm. There will be no waiting facilities onsite, so please do not arrive before this time
We will need to record contact details for all households, if people are holidaying together. This is required for the governments Track and Trace initiative.
We ask that you do not make unnecessary stops on route to us, to avoid potential sources of contamination
We have removed welcome folders from the lodge and will now leave a web link to access the information online
We have temporarily removed some inventory items to ensure we can effectively clean the lodge
We will now be conducting contactless arrivals.
We will ask that you call our reception number on arrival for instructions
We will direct you down to our boating team who will greet you and show you to the boat.
Arrivals times will be between 2pm and 4pm
In order to complete an effective handover we will still need our staff to join you on board for some, if not all of the demonstration. To ensure we effectively social distance and remain safe we will put the following measures in place.
All buoyancy aids are sanitised with Ultra AX antiviral spray before we issue them to you.
We will not be able to help you fit the buoyancy aids, so we ask that you all help each other ensure the straps are tight and the buoyancy aids fit before boarding the boat.
Once you return we ask that you leave the buoyancy aids on board so we can sanitise them.
Once we have completed the handover you will able to load your belongings on board.
Occasionally things do go wrong and we will need to fix them during your stay.
We have the following procedures in place to ensure we reduce contact and contamination risks
Lodge Maintenance Requests
Holiday Cruiser Maintenance Requests
We are closely monitoring government and industry guidelines and we will update which facilities are open as soon as we can.
Our Foot Ferry is operating and we are able to take you over the river to Carlton Marshes. This will be at reduced capacity to allow for social distancing.
Our day cruisers and kayak/canoes are available for hire. Prebook these with reception.
The swimming pool is currently closed
The on site toilets and showers are reserved for campsite and glamping customers only – not for general public use
The Waveney Inn will be open with limited table availability and also a online takeaway service.
Click this link for the Takeaway Service
We have a field to the rear of the site which can be used for dog walking
Our team will attend a call for first aid assistance but request that the person requiring treatment is isolated from the rest of the occupants of the accommodation, if safe to do so. If the person requiring first aid is a minor, 1 adult will be permitted to be present. All other guests will be requested to maintain a safe distance of at least 2 metres.
Our team will wear appropriate PPE when attending a first aid call, any items worn during the process of administering first aid will be safely disposed of immediately afterwards.
If a request is made for first aid due to any person displaying symptoms associated with Covid-19, we will request that the guest contact 119 for further advice and implement our procedure to move the person in question to an isolation room.
We will only be accepting card payments on site.
We don’t have any cash facilities
Please park in our main carpark and walk down to the river front where our boat team will greet you
We will issue you and your crew with buoyancy aids
We won’t be able to help you fit the buoyancy aids, so we will demonstrate this and you will need to help each other.
We will ask one member of your party to get on board the boat and we will then verbally tell them how the controls work. If it’s a dry day we will open the boat up and speak to you from shore. If it’s raining we may need to join you on board and we will wear a face mask in this instance.
We will still need to complete a signed piece of paperwork and we will use sanitised pens for this
We ask that all other members of your party wait until the handover process is complete before boarding.
On return we ask that you exit the boat and one member of your party drop the buoyancy aids near our shed, where we can collect and sanitise them.
We ask that you take all your belongings with you at the end of your trip and you dispose of any refuse in our bins. We will not be able to retain any lost property at this time.
Please bear in mind that our handover and boarding processes may take longer than normal and the handover time is part of your day hire.
Our foot ferry runs from near the fuel quay.
The ferry across to Carlton Marshes runs on the hour.
For the journey back call us and we will collect you