Covid-19 (Coronavirus) Statement

At Waveney River Centre guest and staff health & welfare is paramount and we will be following government guidelines regarding the Covid-19 virus. As this situation is completely unprecedented our advice and procedures will be changing daily.

Current for 23rd March 2020

We have now taken steps to close the park as of today (23rd March) at 10am

We are now prioritising contacting people who are travelling within the next seven days. We will then contact anyone who is due to arrive to us in April. If your holiday starts after April 30th please do not contact us at this present time.

Please note that we are not able to offer any refunds

Message from our directors:

These are unprecedented times, and just a few days ago we were focused on continuing to deliver safe holidays to our guests, whilst closing public areas such as our swimming pool and the Waveney Inn.

We have continued to monitor the situation and Government advice closely as the march of Covid 19 has continued, always mindful of our duty to protect our staff, our guests and our local community.

Over the last 24 hours, there has been an increasing and understandable concern in local communities towards holiday visitors, and the government’s clear guidance is that there must be no unnecessary or non-essential travel.

It is with enormous regret, therefore, that we have decided that this is now the time to close Waveney River Centre to visitors, effective 10:00 Monday 23rd March, until at least 30th April.

We will be contacting guests due to arrive in the coming days, in order to find alternative dates for travel. If you are already booked with us, please do not contact us unless your holiday is due to start in the next 7 days. You will appreciate that our team will have their hands full so please do bear with us.

If your booking has been made through Hoseasons then please wait for them to contact you. We will continue to monitor the scientific and Government advice over the coming weeks and will publish updates on our website and social media accounts.

Please understand that this decision has been made as an absolute last resort in the public interest, and the effect on our staff as well as our suppliers will be considerable. We thank them all for their efforts and will do all that we can to restore normal service as soon as it is safe to do so so that we can start allowing you to escape to the Broads again.

Thank you all for your patience and understanding at this unprecedented and traumatic time for our business and our country. Stay safe, and we look forward to seeing you on the other side…

To protect yourself and prevent the spread of infection please do the following:

• Wash your hands regularly – for at least 20 seconds
• Avoid touching your face and eyes
• If you are worried call 111
• Stay 2 meters away from other people
• Avoid all unnecessary travel
• Your entire household should self isolate for two weeks if you or anyone in your household have a high temperature, continuous cough or flu-like symptoms. Do not visit a doctor or call 111 if the symptoms are mild. The government is not testing people with mild symptoms

For further advice please follow the link to the latest government information: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public